Getting Started
Set up SupportHQ and deploy your first AI agent in minutes.
How to Pass Logged-In User Data to Your Chat Widget (Authenticated Context)
Configure your company profile, embed the chat widget, and set up authenticated user context so your AI chatbot knows who it's talking to — greeting users by name and skipping email collection for logged-in visitors.
How to Create a Branded Help Center and Knowledge Base for Your Website
Build a public-facing help center with articles, categories, search, and custom domain. Brand it with your logo and colors, add social links, and let customers browse guides and submit support tickets.
SupportHQ Pricing Plans, Free Trial, and Subscription Management
Compare Starter, Pro, and Scale plans. Start a 7-day free trial, track message and document usage, add capacity with add-ons, upgrade or downgrade plans with prorated billing, and manage invoices through Stripe.
SupportHQ Dashboard: Overview Metrics, Live Conversations, and Real-Time Alerts
Navigate the SupportHQ dashboard — monitor sessions, messages, bookings, and resolution rate. Manage live conversations in real-time, join chats as an agent, capture leads, hand off conversations, and get notified instantly when customers need help.
Customer Support Analytics: CSAT, Response Time, Deflection Rate, and CSV Export
Track your AI agent's performance with session volume charts, CSAT scores, average first response time, resolution time, deflection rate, and top customer questions — with CSV export for team reports and BI tools.
How to Add an AI Chatbot to Your Website in 5 Minutes
Go from zero to a fully functional AI support agent on your website. This step-by-step guide walks you through account setup, uploading your knowledge base, customizing the chat widget, and embedding it with a single line of code.
Chat Widget
Customize, embed, and configure the chat widget for your site.
How to Capture Leads from Your Chat Widget with Pre-Chat Forms and AI Detection
Capture visitor contact information through pre-chat forms, automatic AI detection during conversations, agent manual capture, and custom fields. Manage leads from the dashboard and export to CSV for your CRM.
How to Send Proactive Chat Messages Based on Visitor Behavior
Trigger automated chat messages based on URL, time on page, scroll depth, exit intent, and returning visitor status. Engage visitors at the right moment to boost conversions and reduce bounce rate.
How to Customize Your Chat Widget: Colors, Logo, Dark Mode, and Features
Brand your AI chat widget with custom colors, logo, and welcome message. Enable dark mode in the dashboard, configure file uploads, voice messages, emoji picker, and set the default language for your chatbot.
Integrations
Connect Google Calendar, Calendly, WhatsApp, HubSpot, and more.
AI Training
Upload documents, fine-tune responses, and manage your knowledge base.
How to Build AI-Powered Automated Workflows for Customer Support
Create multi-step AI procedures that execute autonomously during conversations — collect customer information, call external APIs, create tickets, branch on conditions, and require agent approval for sensitive actions like refunds.
How to Train Your AI Chatbot: Upload Documents, Import URLs, and Fix Knowledge Gaps
Build your AI knowledge base by uploading PDFs, Word docs, and text files or importing content from URLs with auto-sync. Use knowledge gap detection to find unanswered questions and continuously improve your chatbot.
Team & Agents
Invite team members, manage roles, and configure live agent handoff.
How to Manage Your Support Team: Roles, Permissions, Invites, and Handoff
Invite team members with Admin or Agent roles, manage granular permissions, edit profiles, and hand off live conversations between agents with instant transfers or pending delegations.
How Customer Ratings Work: Star Reviews, Feedback Categories, and CSAT Tracking
Understand how customers rate conversations with 1–5 stars and feedback categories, how the rating prompt appears after resolution, and how to use the Reviews dashboard to track customer satisfaction and improve support quality.
Live Chat Agent Guide: Join Conversations, AI Copilot, Voice, Files, and Handoff
The complete guide for live chat agents — join conversations, send text and voice messages, attach files, use AI copilot for draft replies and tone rewriting, insert quick replies with slash commands, capture leads, resolve chats, and transfer conversations.
How to Set Up Canned Responses and Quick Replies for Live Chat Agents
Create reusable canned responses your live chat agents can insert with slash commands. Set up shortcuts, use dynamic variables like visitor name and agent name, and organize replies by category for faster support.
Tickets & Email
Manage support tickets, configure email, and track SLAs.