Your AI agent. Handles support, takes actions, closes deals.

Supercharge your AI assistant

Everything you need to turn visitors into happy customers.

AI Procedures — autonomous multi-step workflows

Define workflows the AI executes autonomously: look up data, make decisions, take actions, and escalate to humans when needed. Build with a visual drag-and-drop flow chart.

• Visual flow chart builder — drag-and-drop nodes, branching logic, and approval gates.
• 7 step types: message, collect input, condition, API call, internal action, set variable, escalate.
• 3-tier approval: Auto (instant), Notify (execute + alert), Require (pause for agent approval).
• Built-in simulation mode — test procedures before going live.
• Full audit trail of every step executed for compliance and debugging.

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Visual flow chart builder — drag-and-drop nodes, branching logic, and approval gates.

7 step types: message, collect input, condition, API call, internal action, set variable, escalate.

3-tier approval: Auto (instant), Notify (execute + alert), Require (pause for agent approval).

Multichannel inbox — Widget, Email, WhatsApp

One unified inbox for all your customer conversations. Respond to WhatsApp messages, email tickets, and website chats from the same dashboard.

• WhatsApp Business API integration — receive and reply to customer messages.
• Channel badges on every conversation so agents know the source instantly.
• Filter conversations by channel — All, Widget, Email, WhatsApp.
• 24-hour service window handling with agent warnings for WhatsApp.
• Automatic message deduplication and delivery status tracking.

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WhatsApp Business API integration — receive and reply to customer messages.

Channel badges on every conversation so agents know the source instantly.

Filter conversations by channel — All, Widget, Email, WhatsApp.

AI Copilot for agents — suggest, draft, rewrite

An AI assistant that sits alongside your agents. Auto-suggests replies, drafts full responses, rewrites in different tones, and tracks customer sentiment in real time.

• Auto-suggestions appear after every customer message — click to insert.
• Draft Full Response generates a complete AI-written reply using your knowledge base.
• Tone rewrite buttons: Professional, Friendly, Empathetic, Concise.
• Real-time sentiment indicator (Positive/Neutral/Negative/Frustrated) with confidence score.
• Grounded in your documents — never hallucinate prices, policies, or product details.

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Auto-suggestions appear after every customer message — click to insert.

Draft Full Response generates a complete AI-written reply using your knowledge base.

Tone rewrite buttons: Professional, Friendly, Empathetic, Concise.

Proactive chat triggers — engage visitors at the right moment

Automatically start conversations based on visitor behavior. Target by URL, time on page, scroll depth, exit intent, returning visitors, and cart value.

• Full behavioral targeting: URL pattern, time on page, scroll %, exit intent, returning visitor, cart value.
• Configurable delay and frequency limits per trigger.
• Live Visitors panel — see who is on your site, what page they are on, in real time.
• Widget auto-opens with your proactive message — no customer action needed.

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Full behavioral targeting: URL pattern, time on page, scroll %, exit intent, returning visitor, cart value.

Configurable delay and frequency limits per trigger.

Live Visitors panel — see who is on your site, what page they are on, in real time.

Connectors for your stack — including WhatsApp

Ready-to-use connectors for calendars, CRM, WhatsApp, and automation tools. Extend with custom AI Actions for any API.

• Built-in: Google Calendar, Calendly, Cal.com, HubSpot, Zapier, WhatsApp.
• AI Actions — define custom REST API tools the AI can call during conversations.
• Labeled connectors per team, department, or workflow.
• Custom connectors for proprietary systems and internal tools.

Google CalendarCalendlyCal.comHubSpotZapierWhatsApp

In-chat calendar booking with live availability

Show available slots directly inside the chat widget and instantly confirm bookings. Works with Google Calendar, Calendly, and Cal.com.

• Real-time slot grid rendered inside the widget — no redirects.
• Collect attendee details before finalizing the booking.
• Confirmation with meeting and calendar links.
• Multiple calendars by team, department, or agent.

Agent handoff with queue, delegate, and transfer

When a customer asks for a human, SupportHQ queues the request, lets an agent join instantly, and keeps ownership clear.

• Customer sees queue position while waiting.
• Delegate to bring in a teammate. Transfer to move full ownership.
• Slash commands (/refund, /greeting) for instant canned responses.
• Procedure approval cards appear inline for agent sign-off.

Tickets with email threading and Help Center

Full ticketing system with email threading, SLA tracking, and priorities. Plus a public help center with custom domain support.

• Ticket statuses: Open, In Progress, Pending, Resolved, Closed.
• Email threading with RFC 2822 Message-IDs for proper reply chains.
• SLA deadline tracking and priority levels (Low to Urgent).
• Public help center with articles, categories, and custom domain support.

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Ticket statuses: Open, In Progress, Pending, Resolved, Closed.

Email threading with RFC 2822 Message-IDs for proper reply chains.

SLA deadline tracking and priority levels (Low to Urgent).

Page-aware widget — authenticated user context

The widget adapts to the page context. On authenticated pages, it greets users by name, skips the pre-chat form, and gives the AI their identity.

• Add data-auth="1" to the script tag on authenticated pages.
• Widget calls your configured auth endpoint to fetch user info.
• Personalized welcome: "Hi Imran! How can I help you today?"
• Pre-chat form auto-skipped when user email is already known.

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Add data-auth="1" to the script tag on authenticated pages.

Widget calls your configured auth endpoint to fetch user info.

Personalized welcome: "Hi Imran! How can I help you today?"

Knowledge base with gap detection

Train on docs and URLs so responses stay accurate. The system automatically detects what the AI cannot answer and tracks it for you.

• Ingest documents and web pages. Resync URLs on a schedule.
• Knowledge Gap Detection — auto-tracks unanswered questions.
• Analytics: CSAT, deflection rate, resolution time, top questions.
• RAG-powered: answers grounded in your content, never hallucinated.

Knowledge + Analytics

CSAT

94%

Deflection

68%

Knowledge Gaps Detected

12 unanswered questions this week

Reviews, ratings, and sentiment tracking

Post-conversation ratings, dedicated reviews dashboard, and AI-powered customer sentiment analysis.

• Star ratings with feedback tags and optional comments.
• AI sentiment indicator tracks customer mood across conversations.
• Dedicated Reviews dashboard for quality insights.
• Use review data to improve AI replies and handoff flows.

Team roles, permissions, and collaboration

Clear Owner, Admin, and Agent roles. Invite teammates, manage permissions, and collaborate on conversations.

• Owner/Admin control billing, settings, and team management.
• Agents focus on conversations, documents, and chatbot operations.
• Invite teammates by email with role selection.
• Live Visitors panel and real-time session updates via SSE.

Can't find the answer? Reach out to support.

• What are AI Procedures and how do they work?
  AI Procedures are multi-step workflows your AI executes autonomously during conversations. You build them visually with a drag-and-drop flow chart. Add steps like collect order ID, look up order via API, check if within return window, process refund. The AI follows the procedure step-by-step, and you can set approval gates so agents must approve sensitive actions like refunds.
• Which channels does SupportHQ support?
• How does the AI Copilot help my agents?
• Can the widget detect if a visitor is logged in?
• What are proactive chat triggers?
• Can visitors book meetings through the chat?
• How do I add SupportHQ to my website?
• How long does setup take?